Customer Support
Voice support that scales — and a QA layer that actually reads every call.
Deflect repetitive calls with a first-line AI agent, then analyze every conversation for sentiment, quality, and the objectives you care about.
Use this for
- First-line support on inbound numbers — FAQs, status checks, simple resolutions
- After-hours and overflow coverage when human queues are full
- Escalation routing to a human when the agent detects intent or sentiment shifts
- 100% QA review across human and AI calls
- Multilingual support without per-language hiring
How it works in Cosmium
- Assign a support agent to a phone number; route by SIP or dispatch rules
- Configure opening, interruptions, max duration, and closing per workflow
- Analyze calls by disposition, sentiment, quality, and custom objectives
- Surface issues, repeat callers, and coaching moments from transcripts
- Export call records, audio, and structured outcomes to your CX stack
What support leaders get
- Consistent first-touch coverage 24/7, in 60+ languages
- Better escalation handling and faster issue discovery
- Coaching evidence from real calls — not sampled transcripts
- One operational layer for the AI agent, the analytics, and the QA
Stop stitching four vendors together.
Spin up your first AI agent in under 5 minutes. Free credits included. No credit card.